A new feature on the Tollway’s Web site now allows customers who receive a toll violation notice to view their license plate images and dispute toll violations online. A How-To Guide A violation notice number and license plate number are needed to enter the violation database.
1. Once a notice is accessed,
customers can choose from two
dispute options: “plate incorrect”
and “missing image.”
2. An automated e-mail confirmation
is sent to confirm that the dispute
has been received.
3. Once a dispute has been reviewed
by Tollway staff, notification of the
decision is sent via e-mail.
Enhancing Customer Service
Customers who receive a violation notice
have a right to know that the image captured of their vehicle is
accurate. Providing access to license plate images and making it
easier to dispute violations is an important part of enhancing customer
service and increasing transparency at the Tollway.
Read the news release
Enter the online violations database